Tenant engagement

This learning theme explores key areas related to engaging tenants in meaningful, inclusive, and effective ways to support strong housing communities and responsive services.

Topics may include:

• Tenant communication and outreach
• Engagement and participation strategies
• Tenant rights and responsibilities
• Feedback, consultation, and co-design
• Conflict resolution and complaint handling
• Inclusive and culturally appropriate engagement
• Supporting tenant leadership and committees
• Community building and relationship development